You are most likely here asking if eFax is the ideal internet faxing tool for your company. This evaluation will cover its features, usability, security policies, and customer service. We’ll help you determine whether eFax is worth the expenditure by comparing it with competing providers.
What is eFax
eFax is an easy-to-use online fax tool allowing companies to send and receive faxes sans bulky equipment. That’s particularly enticing for healthcare and regulated sectors where secure faxing and HIPAA compliance are non-negotiables. eFax simplifies the faxing process and removes the need for large conventional fax machines using email, online and mobile app access.
Main Characteristics
What distinguishes eFax? Its distinctive selling features are:
- Mobile fax applications: Fax straight from your tablet or smartphone
- Email-to-fax option: Simplifies faxing
- Digital signatures: Easily sign papers digitally
- Cloud storage: Simple fax access and retrieval
Getting Started
Establishing eFax is easy:
- Register using a credit card
- Select a new fax number or transfer an active one
- Link your email address
- Begin faxing and getting faxes
Supporting both Windows and macOS, the eFax desktop application offers a Print Driver function that turns papers into faxes.
HIPAA Compliance & Security
eFax provides to guarantee HIPAA compliance:
- Link to safe email systems
- Particular security configurations
- Audit traces monitoring all access and activities
- Increased security via two-factor authentication
User Interface
- MyPortal: Simple web tool allowing you to arrange faxes in custom folders
- App for mobile devices: Has a simple design for quick navigation
- Desktop application (eFax Messenger): More user-friendly than the web platform with extra capabilities including built-in scanning
Performance
The performance of eFax depends on:
- Strength of digital infrastructure
- Network traffic, which can influence transmission speed
- Cloud-based systems enabling effective management of significant amounts
Though some users say their deliveries take longer, sending faxes usually takes seconds.
Security Features
- TLS 256-bit encryption
- Safe login HIPAA-compliant service
- Two-factor authentication recommended
Customer Support
- Live chat and phone provide 24/7 availability
- All-inclusive Help Center featuring tutorials and guidelines
- No community forums—a possible disadvantage
- Several customers say contacting support and account cancelation cause problems
Pricing
- Initial setup charge: $10
- eFax Plus monthly cost: $16.95
- Three subscription tiers: Plus, Pro, and Corporate
- Exceeding monthly limit incurs extra page cost of $0.10 each
Value Assessment
eFax simplifies corporate operations by:
- Reducing maintenance expenses and downtime
- Reducing phone lines, ink, and paper costs
- Providing simplicity of use (often praised in consumer happiness)
Alternatives
- Fax from Dropbox: Great for infrequent users
- Windows Fax and Scan: Windows PC direct faxing
- FaxPlus: Lets you transmit 10 pages for free
Final Thoughts
eFax is a strong and simple internet faxing system that does away with conventional fax machines. Although it might not be the most affordable choice, its qualities and dependability make it a reasonable purchase for many companies.
Frequently Asked Questions
Is eFax compliant with HIPAA?
Yes, it efficiently safeguards patient information.
May I fax from my phone?
Certainly, eFax’s mobile applications for iOS and Android allow this.
Is there additional expense?
Yes, $0.10 per page beyond your monthly cap.
What sort of customer assistance is offered?
Live chat, phone, and an extensive Help Center provide 24/7 help.
How does pricing stack against rivals?
At $16.95/month for eFax Plus, it’s reasonably priced in comparison to SRFax and Fax.plus.